ThesisOpen AccessMetadata saja
2025•Skripsi, Thesis, Disertasi, dan Tugas Akhir
Pharmaceutical services are direct services related to the preparation and provision of pharmaceutical products, playing a vital role in improving individuals’ quality of life. Previous studies have shown that 54.56% of patients were dissatisfied with the pharmaceutical services they received. Therefore, this study aims to determine the level of patient satisfaction with self-medication services at Stepa Sewon Pharmacy. This research uses a descriptive observational method with prospective data collection. Patient satisfaction is measured using five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangible evidence. The sample consists of 100 respondents who were asked to fill out a questionnaire regarding their satisfaction with self-medication services. The collected data were analyzed quantitatively by calculating the average satisfaction percentage. Based on research on the level of patient satisfaction with self-medication services at Stepa Pharmacy Sewon in January 2025, it is known that the service is in the very satisfied category. The percentage of satisfaction in each dimension includes, reliability 86,67%, responsiveness 88%, assurance 85,67%, empathy 89,33%, and physical evidence 89,13%. The conclusion of this study regarding the level of patient satisfaction with self-medication services at Stepa Pharmacy is categorized as very satisfied.
ThesisOpen AccessMetadata saja
2025•Skripsi, Thesis, Disertasi, dan Tugas Akhir
Patient satisfaction is a form of assessment from patients who receive services provided by pharmacists. Previous research data involving 167 respondents showed that 58.08% (97) of patients were dissatisfied with the services received in terms of responsiveness, reliability, assurance, friendliness, and tangible evidence. This study aims to determine the level of patient satisfaction with self-medication services at Bahagia Kretek Pharmacy in January 2025. A descriptive observational method was used through a questionnaire to obtain more in-depth information regarding patient satisfaction with self-medication services at Bahagia Kretek Pharmacy based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The sample consisted of 94 respondents. Data analysis was conducted using quantitative methods, by evaluating the responses from the questionnaire and calculating the average score of reality and expectations, then comparing them. The results and conclusion of the study on the level of patient satisfaction with self-medication services showed that the reliability dimension scored in the very satisfied category (0.97), responsiveness in the very satisfied category (0.97), assurance in the very satisfied category (0.97), empathy in the very satisfied category (0.98), and tangibles in the very satisfied category (0.98), with an overall average score of 0.97 (very satisfied category).
ThesisOpen AccessMetadata saja
2023•Skripsi, Thesis, Disertasi, dan Tugas Akhir
Pharmaceutical services are services related to pharmaceutical preparations that are responsible and aim to improve the quality of life. Patient satisfaction is a feeling that arises after getting pharmaceutical services. Patient satisfaction can be measured through 5 dimensions, namely responsiveness, reliability, empathy, assurance and direct evidence (tangiable). The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at Barokah Pharmacy Farma Kretek Bantul.
The research method used was descriptive observational using a closed questionnaire and sampling was carried out using the purposive sampling method. The population in this study were patients who received self-medication pharmaceutical services at the Barokah Farma Kretek Pharmacy, Bantul, the data used were primary data collected using a questionnaire instrument. The data were analyzed by calculating the percentage value of the level of satisfaction on the questionnaire, then the level of satisfaction was categorized into the categories Satisfied, Satisfied, Not Satisfied.
The results of this study are the level of patient satisfaction with pharmaceutical services at Barokah Farma Kretek Bantul Pharmacy for 80 respondents in the responsiveness aspect included in the category , reliability, empathy, assurance.
