Abstrak
Patient satisfaction is a form of assessment from patients who receive services provided by pharmacists. Previous research data involving 167 respondents showed that 58.08% (97) of patients were dissatisfied with the services received in terms of responsiveness, reliability, assurance, friendliness, and tangible evidence. This study aims to determine the level of patient satisfaction with self-medication services at Bahagia Kretek Pharmacy in January 2025. A descriptive observational method was used through a questionnaire to obtain more in-depth information regarding patient satisfaction with self-medication services at Bahagia Kretek Pharmacy based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The sample consisted of 94 respondents. Data analysis was conducted using quantitative methods, by evaluating the responses from the questionnaire and calculating the average score of reality and expectations, then comparing them. The results and conclusion of the study on the level of patient satisfaction with self-medication services showed that the reliability dimension scored in the very satisfied category (0.97), responsiveness in the very satisfied category (0.97), assurance in the very satisfied category (0.97), empathy in the very satisfied category (0.98), and tangibles in the very satisfied category (0.98), with an overall average score of 0.97 (very satisfied category).