Tingkat Kepuasan Pasien terhadap Pelayanan Kefarmasian Di Apotek Yudistira Farma Bulan Februari - Maret 2025
Health is one of the factors that supports quality of life. One way to improve human quality of life is by enhancing the quality of healthcare services. A study on consumer satisfaction levels at Sukarame District Pharmacy showed that 58.08% of patients were dissatisfied with the pharmacy services they received. Based on this background, the aim of this research is to determine the level of patient satisfaction with the pharmaceutical services provided at Yudistira Farma Pharmacy. This study uses a descriptive observational method with prospective data collection using a questionnaire. The level of satisfaction is assessed based on five dimensions: reliability, responsiveness, assurance, empathy, and tangible evidence. A total of 100 respondents were used as the sample. Data analysis was conducted using quantitative analysis, in which the responses from the questionnaire were scored and the average percentage of patient satisfaction was calculated. The results of this study show that patients or community members who purchased medicine at Yudistira Farma Pharmacy felt very satisfied, with a satisfaction level of 91.23% toward the pharmaceutical services provided by the pharmacy staff. The findings of this study can be used as a motivation for other pharmaceutical service facilities to maintain and improve their services for better patient care.