Evaluasi Tingkat Kepuasan Pasien terhadap Pelayanan Kefarmasian di Apotek Elok Farma Yogyakarta Periode Januari-Febuari 2024

Abstract

Patient satisfaction is a component of the quality of health services they receive. The quality of health services leads to a level of service perfection and produces a sense of satisfaction in every patient. If the expectations desired by consumers are achieved, it can be stated that customer satisfaction is realized. Thus customer satisfaction is very important to study because it will affect the quality of service provided. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at Elok Farma Pharmacy, Yogyakarta, January-February 2024. This study used a descriptive observational method with purposive sampling. The population in this study were 1655 who had come to the pharmacy with a sample size of 95 who had inclusion and exclusion criteria. The tool used in this study was a questionnaire.