Gambaran Tingkat Kepuasan Pasien Terhadap Pelayanan Swamedikasi di Apotek K24 Sisingamangaraja Yogyakarta Bulan Desember 2025
Pharmaceutical services are a benchmark used as a guideline for pharmacists in providing pharmaceutical services. The quality of pharmaceutical services at a pharmacy influences patient satisfaction, ensuring that they meet their expectations. The purpose of this study was to determine the level of patient satisfaction with self-medication services at the K24 Sisingamangaraja Pharmacy in Yogyakarta. The research method used was a descriptive observational method using a questionnaire. The sample consisted of 100 patients who purchased medication and received self-medication services at the K24 Sisingamangaraja Pharmacy. The sampling technique used was purposive sampling. Patient satisfaction was assessed based on five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. The collected data was then analyzed using a percentage formula and interpreted using a Likert scale of satisfaction levels consisting of very dissatisfied 0-20%, dissatisfied 21-41%, quite satisfied 42-62%, satisfied 63-83%, and very satisfied 84-100%. The results and conclusions of this study show that the level of patient satisfaction with self-medication services at the K24 Sisingamangaraja Pharmacy shows a very satisfied category with an average value of 85.23% for the five dimensions.