Abstrak
Pharmaceutical services are direct services related to the preparation and provision of pharmaceutical products, playing a vital role in improving individuals’ quality of life. Previous studies have shown that 54.56% of patients were dissatisfied with the pharmaceutical services they received. Therefore, this study aims to determine the level of patient satisfaction with self-medication services at Stepa Sewon Pharmacy. This research uses a descriptive observational method with prospective data collection. Patient satisfaction is measured using five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangible evidence. The sample consists of 100 respondents who were asked to fill out a questionnaire regarding their satisfaction with self-medication services. The collected data were analyzed quantitatively by calculating the average satisfaction percentage. Based on research on the level of patient satisfaction with self-medication services at Stepa Pharmacy Sewon Bantul in January 2025, it is known that the service is in the very satisfied category. The percentage of satisfaction in each dimension includes, reliability 87%, responsiveness 88%, assurance 86%, empathy 89%, and physical evidence 89%. The conclusion of this study regarding the level of patient satisfaction with self-medication services at Stepa Pharmacy is categorized as very satisfied.